Purchased via Mac Apps - But not registering as full version
Vincent
via web
Hi
I had the trail / basic version and loved it so much I upgraded to full via mac apps store.
At first it would not upgrade and just continued with the old version. I deleted that and then did get new version with dock icon etc. I rebooted my mac (deleting cache etc for maintenance ) Now it has reverted back to basic version.
I did the suggested library delete but the file was not there
I have uninstalled and reloaded from Mac Apps store with no success. It is driving me mad as I really love the product and have been raving about it.
Am I doing something dumb?
Support Staff 2 Posted by César Tardáguila on 24 Jan, 2011 10:17 AM
Hi Vincent
Thanks for your purchase!
The application that is available on the App Store is actually a different application, and the OS considers it as such. So, it could be possible that, if you get the old version after rebooting, it's because QR is added to the "Login Items" list.
So, I suggest the following:
1.- Quit Quiet Read.
2.- Open your system preferences> Accounts, and click Login Items. If Quiet Read is checked, uncheck it.
3.- Now, be sure that you are moving QR from your Applications folder to the Trash (it might be a good idea to empty the Trash too)
4.- Download QR again from the App Store. Click the icon in the dock, and you should be good to go.
Please let me know if it helps.
Best
Cesar